Medical Receptionist Network Podcast
Quality Measures Episode 18

Quality Measures Episode 18

September 11, 2021

This week Shivhon Adkins, Founder of Medical Receptionist Network discusses Quality Measures and Organizational Culture.

Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast! 

Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR

Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free...

Be a guest on the MRN Podcast, visit https://calendly.com/mrnetwork/30min to schedule or email info@medicalreeptionistnetwork.com

Episode 18 References: 

Agency for Healthcare Research and Quality

https://www.ahrq.gov/talkingquality/measures/types.html

CMS.gov

https://www.cms.gov/files/document/2020-mips-call-quality-measure-overview-fact-sheet.pdf

Merit-Based Incentive Payment System (MIPS)

https://www.aapmr.org/quality-practice/quality-reporting/merit-incentive-payment-system

Advanced Alternative Payment Models (APMs)

https://qpp.cms.gov/apms/advanced-apms

Unintentional Disclosure of PHI-Episode 17

Unintentional Disclosure of PHI-Episode 17

July 11, 2021

This week Shivhon Adkins, Founder of Medical Receptionist Network discusses unintentional and accidental disclosure of private health information. 

Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast! 

Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR

Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free...

Be a guest on the MRN Podcast, visit https://calendly.com/mrnetwork/30min to schedule or email info@medicalreeptionistnetwork.com

Episode 17 References: 

https://www.hipaajournal.com/accidental-hipaa-violation/

http://www.nccapm.org/index.html

Health Insurance Subsidies and Customer Service Episode 16

Health Insurance Subsidies and Customer Service Episode 16

June 20, 2021

This week Shivhon Adkins, Founder of Medical Receptionist Network discusses the importance of self-monitoring your customer service, American Rescue Plan Act, and getting patients back into the office. 

Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast! 

Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR

Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free...

Be a guest on the MRN Podcast, visit https://calendly.com/mrnetwork/30min to schedule or email info@medicalreeptionistnetwork.com

Episode 16 References: 

https://www.nbcnews.com/health/health-care/covid-rescue-package-offers-help-health-insurance-here-s-how-n1261776

https://www.ama-assn.org/delivering-care/public-health/why-41-patients-have-skipped-care-during-covid-19-pandemic

https://www.cms.gov/Medicare/Fraud-and-Abuse/PhysicianSelfReferral

Medical Receptionist Front Desk Skills Episode 15

Medical Receptionist Front Desk Skills Episode 15

January 13, 2021

This week Shivhon Adkins, Founder of Medical Receptionist Network welcomes 2021 and discusses the importance of skills, strengths, and recognizing weaknesses as a Medical Receptionist. 

Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast! 

Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR

Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free...

Be a guest on the MRN Podcast, visit https://calendly.com/mrnetwork/30min to schedule or email info@medicalreeptionistnetwork.com

End of Year MRN Message- Episode 14

End of Year MRN Message- Episode 14

December 27, 2020

This week Shivhon Adkins, Founder of Medical Receptionist Network reflects on 2020 and moving forward in the year ahead.  

Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast! 

Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR

Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free...

Be a guest on the MRN Podcast, visit https://calendly.com/mrnetwork/30min to schedule or email info@medicalreeptionistnetwork.com

Why Aren’t All Medical Offices Using EMR? Episode 13

Why Aren’t All Medical Offices Using EMR? Episode 13

September 7, 2019

On today’s show, we discuss some reasons why all medical offices have not transitioned into Electronic Medical Records. We also discussed some of the benefits of having an EMR system. Lastly, Shivhon will read a short excerpt from the Medical Receptionist Handbook to Success.

Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast! Need CPR Training?

Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR

Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free...

Be a guest on the MRN Podcast, visit https://calendly.com/mrnetwork/30min to schedule or email info@medicalreeptionistnetwork.com

Customer Service During Times of Change Episode 12

Customer Service During Times of Change Episode 12

June 16, 2019

On today’s show, we discuss how Medical Receptionists can provide consistent customer service at the front desk during times of change in the office.  We also discussed making arrangements with your office and schedule for summer and summer vacations. Lastly, Shivhon will read a short excerpt from the Medical Receptionist Handbook to Success

Visit us at www.medicalreceptionistnetwork.com today.

Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6

Don’t forget to subscribe to the Medical Receptionist Network podcast! 

Need CPR Training? Visit ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more.  Use discount code for savings: MRN

Need a new planner? Check out our Affiliate LOA, click link to learn more https://manifestationplanner.com/free-planner-clickpop2?affiliate_id=1506465

Be a guest on the MRN Podcast, visit https://calendly.com/mrnetwork/30min to schedule or email info@medicalreeptionistnetwork.com

Healthcare Management round table with PAHCOM Rockville, MD Chapter

Healthcare Management round table with PAHCOM Rockville, MD Chapter

March 28, 2019

On this weeks episode we discuss the front desk, transparency, provider communication, and healthcare management topics with the wonderful Rockville, MD chapter of PAHCOM- Professional Association of Healthcare Office Management.  

Visit us at www.medicalreceptionistnetwork.com today.

Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6

Dont forget to subscribe to the Medical Receptionist Network podcast! 

Ways To Best Serve The Differences In Your Patients

Ways To Best Serve The Differences In Your Patients

December 15, 2018

On today's show we discuss different patient types and the ways to best accommodate their needs while keeping your office environment professional, empathetic, and compassionate.  

December 15, 2018 is the last day to enroll in health insurance for 2019 through Heathcare.gov.  Medical insurance changes effect medical practices and patients all over the country.  

Visit us at www.medicalreceptionistnetwork.com today.

Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6

Exploring Compliance in Healthcare with guest Coley Bennett, CMM

Exploring Compliance in Healthcare with guest Coley Bennett, CMM

October 7, 2018

Coley Bennett is a Certified Medical Manager, as well as a member of the National Advisory Board of PAHCOM- Professional Association of Healthcare Office Management.  Coley is currently the Executive Compliance Officer and Administrator with Lantern Therapeutic Services in Maryland.

During our conversation Coley provided great insight valuable to all medical practices.  We talk compliance, audits, front desk, waiting rooms, communication and Maui! 

Visit us at www.medicalreceptionistnetwork.com today.

Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6

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