Medical Receptionist Network Podcast
Customer Service During Times of Change Episode 12

Customer Service During Times of Change Episode 12

June 16, 2019

On today’s show, we discuss how Medical Receptionists can provide consistent customer service at the front desk during times of change in the office.  We also discussed making arrangements with your office and schedule for summer and summer vacations. Lastly, Shivhon will read a short excerpt from the Medical Receptionist Handbook to Success

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Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6

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Healthcare Management round table with PAHCOM Rockville, MD Chapter

Healthcare Management round table with PAHCOM Rockville, MD Chapter

March 28, 2019

On this weeks episode we discuss the front desk, transparency, provider communication, and healthcare management topics with the wonderful Rockville, MD chapter of PAHCOM- Professional Association of Healthcare Office Management.  

Visit us at www.medicalreceptionistnetwork.com today.

Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6

Dont forget to subscribe to the Medical Receptionist Network podcast! 

Ways To Best Serve The Differences In Your Patients

Ways To Best Serve The Differences In Your Patients

December 15, 2018

On today's show we discuss different patient types and the ways to best accommodate their needs while keeping your office environment professional, empathetic, and compassionate.  

December 15, 2018 is the last day to enroll in health insurance for 2019 through Heathcare.gov.  Medical insurance changes effect medical practices and patients all over the country.  

Visit us at www.medicalreceptionistnetwork.com today.

Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6

Exploring Compliance in Healthcare with guest Coley Bennett, CMM

Exploring Compliance in Healthcare with guest Coley Bennett, CMM

October 7, 2018

Coley Bennett is a Certified Medical Manager, as well as a member of the National Advisory Board of PAHCOM- Professional Association of Healthcare Office Management.  Coley is currently the Executive Compliance Officer and Administrator with Lantern Therapeutic Services in Maryland.

During our conversation Coley provided great insight valuable to all medical practices.  We talk compliance, audits, front desk, waiting rooms, communication and Maui! 

Visit us at www.medicalreceptionistnetwork.com today.

Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6

Nursing, Teamwork, and Unit Secretaries

Nursing, Teamwork, and Unit Secretaries

August 7, 2018

On this week’s podcast I had the pleasure of interviewing my mom, Karen Adkins, LPN. She has 32 years of experience in the medical field.   It was great to hear her nursing experience and how communication with unit secretaries and team-based efforts allow for an improved work environment and better patient care.  We dedicate this show to her dear friend and former nursing colleague JoAnn Moran 1966-2016. An amazing woman, mother, and nurse.  

Visit us at www.medicalreceptionistnetwork.com today.

Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6

 

Patient Satisfaction and the Front Desk- Episode 7

Patient Satisfaction and the Front Desk- Episode 7

June 19, 2018

On today's episode of the Medical Receptionist Network Podcast Shivhon Adkins discusses ways to encourage and increase patient satisfaction in your office.  Customer service, communication, and lengthy wait times discussed

 

Visit us at www.medicalreceptionistnetwork.com today. 

Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6

Thank you for tuning in! 

Front Desk and Patient Satisfaction with guest Cynthia Belovin Episode 6

Front Desk and Patient Satisfaction with guest Cynthia Belovin Episode 6

May 2, 2018

Shivhon Adkins interviews Cynthia Belovin to discuss her experience as a Medical Receptionist.  With 8 years of experience under her belt Cindy had some key advice for new receptionisists and provided ways front desk staff contribute to patient satisfaction. 

 

Visit us at www.medicalreceptionistnetwork.com today. 

Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6

Thank you for tuning in! 

Office Conflict- Episode 5 Medical Receptionist Network Podcast

Office Conflict- Episode 5 Medical Receptionist Network Podcast

April 14, 2018

Shivhon Adkins discuss medical office conflict resolution and how changing your approach can impact the efficiency of your office and work life balance.  Focusing on a solution based approach is beneficial and she discusses ways to achieve a more professional and mature outcome.  

 

Visit us at www.medicalreceptionistnetwork.com today. 

Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6

Thank you for tuning in! 

Episode 4 Customer Service-Medical Receptionist Network Podcast

Episode 4 Customer Service-Medical Receptionist Network Podcast

March 29, 2018

Shivhon Adkins discusses customer service for front desk staff.  

  • Being courteous and understanding
  • Listening 
  • Problem solving 
  • Treat people with respect 
  • Consider the patients privacy 
  • Respond in a timely fashion 
  • Follow up 
  • Go the extra mile

Visit us at www.medicalreceptionistnetwork.com today. 

Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6

Thank you for tuning in! 

 

Medical Receptionist Network-Episode 3 Payment Collection

Medical Receptionist Network-Episode 3 Payment Collection

March 18, 2018

Shivhon Adkins discusses payment collection and the role of the front desk in the process of collectiong copays, deductibles, coinsurance, and past due balances.  Face to face collection request can be a challenge but with the right apprach it will always be beneficial to the practice and the patient experience.  

 

Medical Receptionist Handbook to Success is now available at Amazon and Barnes & Noble

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