April 14, 2018
Shivhon Adkins discuss medical office conflict resolution and how changing your approach can impact the efficiency of your office and work life balance. Focusing on a solution based approach is beneficial and she discusses ways to achieve a more professional and mature outcome.
Visit us at www.medicalreceptionistnetwork.com today.
Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6
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March 29, 2018
Shivhon Adkins discusses customer service for front desk staff.
- Being courteous and understanding
- Listening
- Problem solving
- Treat people with respect
- Consider the patients privacy
- Respond in a timely fashion
- Follow up
- Go the extra mile
Visit us at www.medicalreceptionistnetwork.com today.
Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6
Thank you for tuning in!
March 18, 2018
Shivhon Adkins discusses payment collection and the role of the front desk in the process of collectiong copays, deductibles, coinsurance, and past due balances. Face to face collection request can be a challenge but with the right apprach it will always be beneficial to the practice and the patient experience.
Medical Receptionist Handbook to Success is now available at Amazon and Barnes & Noble.
Join us online!
Twitter: @ReceptionistNet
Facebook and Instagram: @MedicalReceptionistNetwork
Are you in the healthcare field and would like to be featured on our show? calendly.com/mrnetwork
March 11, 2018
Shivhon Adkins discusses the benefits of being a Medical Receptionist and how fostering a good professional network during your career can be benficial to future endevours. She also discusses some tips on impoving front desk operations through trial and error, as well as communication and conversations skills.
Medical Receptionist Handbook to Success is now available at Amazon and Barnes & Noble.
Join us online!
Twitter: @ReceptionistNet
Facebook and Instagram: @MedicalReceptionistNetwork
Are you in the healthcare field and would like to be featured on our show? calendly.com/mrnetwork
February 11, 2018
Shivhon Adkins interviews Stacy A. Cross to introduce the first episode and discuss experiences working in a healthcare environment with medical receptionist and billing duties.
Have you ordered your Medical Receptionist Handbook yet? Now available on Amazon http://amzn.to/2EXsvbQ.
